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Are
You "Fixing" The Customer, Too?
Most people
look at Customer Service as a one dimension activity. Take
a problem and resolve it. End of story, case closed. But
in fact, Customer Service is much more than just fixing a
problem. It is also about keeping problems from getting
created in the first place and also identifying potential
opportunities and road blocks. All these segments are
vitally important in Customer Service.
Let me ask you
something right now. If we resolve a problem but not the
cause, are we really accomplishing anything? If we allow
the root cause of something to remain intact, are we
really providing the best to our customers? The answer, of
course, is a resounding "NO!"
The reality of
doing business today is that it is critical that we strive
to............
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